PATIENT GUIDE
A little preparation.
A more comfortable visit.
We’re here to help you feel ready—from choosing a center to knowing what to bring.
Before your appointment
Call to confirm your service, provider, location, and appointment time. Let the team know if this is your first visit or if you have a referral.
Bring the essentials
- A photo ID and insurance card, if applicable.
- A current list of medications and supplements.
- Relevant medical records, test results, or referrals.
- Your questions and any concerns you want to discuss.
Insurance & payment
Benefits and out-of-pocket costs vary by plan and service. Ask the team to check your coverage and explain any referral or authorization requirements before your appointment.
If you do not have insurance, call to ask about available payment options and the cost of your visit.
Language & access
Tell us your preferred language—English, Spanish, or Haitian Creole—and any accessibility needs when you call. Ask the clinic about transportation assistance if you need help getting to your appointment.
WE CAN HELP
Let’s make it easier.
Questions about preparing for a visit? Call our team before you come in.
1 (888) 926-3347For medical emergencies, call 911. This website does not provide emergency care.
A few more
helpful answers.
Can I cancel or change an appointment?
Please call the clinic as soon as you know your plans have changed. The team can help you reschedule and explain any applicable policies.
Are all services available at every center?
No. Use our service finder to see which centers list the care you need, and call to confirm availability.
Do I need a referral?
Referral and authorization requirements vary by service and insurance plan. Confirm them with your insurer and our scheduling team before your visit.